Privacy Policy

Last updated: June 13, 2025

At ChosenCo, your privacy is important to us. This policy explains how we collect, use, and protect your information when you interact with our website.

📋 Information We Collect

• Personal Information:
  
  When you voluntarily submit a form on our website — such as a contact form, prayer request, or any other submission form — we may collect personal information including, but not limited to, your full name, email address, and the content of your message. This information is collected solely for the purpose of responding to your inquiries, fulfilling prayer requests, or providing customer support. We do not collect sensitive personal data unless explicitly provided by you, and we encourage you to share only what is necessary for us to assist you effectively.
• 📊 How We Use Google Analytics:
  
  We use Google Analytics, a web analytics service provided by Google LLC, to better understand how visitors interact with our website. This includes information such as the pages you visit, the time you spend on each page, the device and browser you use, your general geographic location (based on IP address), and how you found our website (e.g., via search engine, direct link, or social media).
  
  This data helps us analyze website traffic and usage patterns so we can improve your experience and ensure our content remains relevant, accessible, and engaging. Google Analytics collects this data through cookies and similar technologies. All data collected is aggregated and anonymized, meaning it does not allow us to personally identify individual users.
  
  For more information on how Google collects and processes data, you can read Google's Privacy & Terms
  
  If you prefer not to be tracked by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. Additionally, you can manage your cookie preferences through the cookie consent banner on our website.
• 🍪 Cookies & Tracking Technologies:
  
  We use cookies and similar tracking technologies on our website to enhance your browsing experience, understand how our website is being used, and support essential site features.
  
  A cookie is a small data file stored on your device when you visit a website. These files allow us to remember your preferences, improve performance, and offer relevant content.
  
  Types of Cookies We Use:
  
  1. Essential Cookies
  These are required for core functionality (such as navigation and secure access). Without these, our site wouldn’t work properly.
  
  2. Analytics Cookies
  These cookies help us understand how visitors use our website — for example, which pages are viewed most, how long users stay, and where they came from. This data is collected via tools like Google Analytics and helps us improve user experience.
  
  3. Preference Cookies
  These store your selected settings (like language, layout, or cookie consent) so we can remember your preferences next time you visit.
  
  4. Marketing Cookies
  We may use these to deliver personalized content and measure the effectiveness of campaigns. These are only activated if you consent via our cookie banner.
  
  How to Manage or Disable Cookies:
  Upon visiting our site, you are presented with a cookie consent banner that allows you to:
  
  • Accept all cookies
  • Decline non-essential cookies
  • Customize your cookie settings
  You can also manage or disable cookies at any time through your browser settings. Please note, disabling certain cookies may affect your experience on our site.
  
  For more information on how cookies work, visit: https://www.allaboutcookies.org

✉️ How We Use Your Information

We only collect and use your personal information for purposes that are clear, transparent, and necessary for the operation and growth of ChosenCo. Specifically, we may use the information you voluntarily provide in the following ways:

• To Respond to Your Messages and Prayer Requests.
  If you contact us — whether for support, questions, collaboration, or prayer — we use your submitted information (such as your name and email address) to reply personally and meaningfully. Prayer requests are treated with the utmost respect and confidentiality.
• To Improve Website Experience & Understand Visitor Behavior.
  Using tools like Google Analytics, we analyze non-identifiable usage data (e.g., which pages are most viewed, how long visitors stay) to help us better serve our community, improve site performance, and understand how people engage with our content.
• To Ensure Site Performance, Security & Reliability.
  We may log IP addresses and browser metadata to detect and prevent abuse, spam, or threats, and to ensure that the website remains secure and functions as intended across all devices and platforms.

🧩 Third-Party Services

To deliver a smooth, secure, and meaningful experience on our website, we rely on trusted third-party services. These partners help us operate our platform while maintaining your privacy and data integrity.

We currently make use of the following services:

• Google Analytics
  We use Google Analytics to collect anonymized, aggregated data about how visitors use our website — such as which pages are viewed and how long users stay on the site. This helps us improve performance and design. No personally identifiable information is collected or stored through this service. IP addresses are anonymized, and we have disabled ad personalization features.
• Netlify
  Our website is hosted on Netlify, which securely serves our site content and handles form submissions. When you submit a message or prayer request through our forms, Netlify processes and stores that submission on our behalf. Netlify does not use or share your information for any other purpose.

🛡️ Your Consent & Rights

By using our website (https://chosenco.co.za), you agree to the terms outlined in this Privacy Policy.

We believe in transparency and giving you control over your data. As a visitor or user, you have the right to:

• Request Access
  You may ask us what personal data we have about you, why we have it, and how it’s being used.
• Request Deletion
  You can request that we delete any personal data we’ve collected from you, unless we are legally required to retain it (e.g., for security or compliance reasons).
• Correct or Update Information
  If any of your personal information is incorrect, incomplete, or outdated, you may request that we correct or update it.
• Withdraw Consent
  Where you have given consent (e.g., for cookie usage), you may withdraw it at any time by adjusting your cookie preferences or contacting us.

If you have any questions or would like to exercise any of these rights, please contact us at:
📧 support@chosenco.co.za

We aim to respond to all requests in a timely and respectful manner.

🔐 Security

We take your privacy seriously and are committed to protecting your personal information.
To help safeguard the data you share with us, we implement a combination of administrative, technical, and physical security measures.

• Secure hosting with SSL/TLS encryption (https) to ensure all data transmitted through our site is protected from interception.
• Restricted access to form submissions and data, viewable only by authorized team members.
• Regular monitoring of site performance and security through our hosting provider, Netlify.
• Best practices in code and form implementation to prevent misuse or unauthorized data collection.

🔄 Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or to improve clarity. When we do, the revised version will be posted here with an updated "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have any questions, feel free to contact us.

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